Dear parents,
Third of all no one has to this day returned my call in regards to my complaint about the treatment, harassment and deceitfulness I have received from Reid. Therefore since it will take very long and it can be misunderstood I will not be sending my kids to your school.
The reasons for my discontentment with your school is for all of the above alrady mentioned. Also including the fact that Reid instruct my husband I'm quoting Reid, "YOU CAN NOT BRING TO THE KIDS TO THEIR CLASS UNTIL THE BALANCE IS PAID IN FULL"
This is the email I received after I question my tuition, I want to share my experience and the email I sent them back after the email below:
Excellent professional instructors in a clean safe environment with everything you'd want to about gymnastics
Attached is your April bill. It was due the first week of the month.
Good Morning to whom it may concern:
First of all there was a misunderstanding in the monthly tuition. From there I had to have Reid explained to me how I had understand one amount and the monthly tuition was about $20.00 more per each of my kids, that is 40.00 more per month then I had budget myself. By the way who ever wrote this email to me should understand that to me it is not embarrassing to question how my tuition in my understanding it went up in price but regardless it was paid.
At this point and as a parent of two of the student of your school of the Roselle Park, I will like a name and direct phone number of the person in management of the Roselle Park facility. Also I spoke to a lady from the Westfield office whom promise to have someone call me back after I explained to her in detail an issue that I had over the phone with Reid.
Good school. My kid took took a break for semester and now keeps bugging me to go back to gymnastics. They have excellent instructors Mario and Barbaro. Management stuff is very good. If you have any concerns or not happy with something, Steve Surgent is pretty good with trying to accommodate you.
Good luck!
An instructer here was accused of sexual assualt against a 7 year old girl. NOT FAKE NEWS FEEL FREE TO LOOK IT UP ON GOOGLE. WATCH YOUR KIDS
Thank you
But it's a complete opposite so think twice
THE FOLLOWING IS MY EXPERIENCE AND MY EMAIL AS A RESPONSE
The amount of money that you paying they should at least provide an option for food and cake that's the reason why people rent places like this so it's a no hassle
Don't bother having a party here the staff is terrible and all the providers just tables no food
Second of all, as far as costumer service your email was very unprofessional and it can be clearly threatening to anyone whom might have questions about their monthly tuition.
Effective next week 4/25/16 ,if your account balance is outstanding your child will be told they are not be allowed to attend class. This can be embarrassing situation. We wish to avoid this. Kindly make your tuition payment.
Therefore we did not bring the kids to the school, at this point we were two weeks into April. When I had my conversation with Reid and I made the rest of the payment over the phone, during this conversation I had informed Reid I will wait until May to bring the kids back to their regular schedule and I asked him to give me the phone number of management or the phone number of the Westfield facility because I was discussed of the way Reid was handling the phone call and I had asked him to just take the payment and to stop talking to me because of his way of him speaking to me. Then for the first time he then informed me of something completely opposite to his instructions to my husband. Reid then said to me, well you can bring them for the next two weeks and you can have them make up classes at other times. At this point I really don't want to deal with Reid, so I made my payment and went to call the Westfield facility, left a message and I did receive a call, explained to I believe her name was Sarah. The lady I spoke to then said to me that someone was gong to be calling me back and like I mentioned above, no one has called me back and instead i received this email. Which by the way I am not embarrassed to question my tuition when I was informed of one amount and then I trying to be charge something else. As a parent who is paying it is my RIGHT to ask and question any thing I might not be clear about.
Surgent S Elite School Of Gymnastics is a US Gym based in Westfield, New Jersey. Surgent S Elite School Of Gymnastics is located at 401 South Avenue E, Westfield, NJ 07090, USA.
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